99.9% Uptime backed by 24x5 Support, Enabling Anywhere Anytime Access

CARMIS ensures continuity of your agency’s operations through best in class software maintenance, support, detailed documentation and opportunities for ongoing staff training

Initial Implementation

CARMIS annual subscription comes with initial implementation, setup and configuration including agency’s branding on reports, CARMIS Smart Forms and Integrations

Knowledge Base, Training

Online training provided at initial implementation (Train the trainer for Enterprise packs). Webinars are available for new staff. Users also get access to our online and continuously evolving knowledge base.


Support Helpdesk desk for tiered telephone and email support to the staff with remote diagnosis; ensuring business continuity.

Agency Collaboration

Periodic agency consultations and collaboration with customer agencies for CARMIS roadmap, enhancements and business needs.

Ongoing Software Maintenance

Free periodic technical updates and upgrades, releases and patches due to change in Funder requirements; Changes and Enhancements on forms and reports from Funders; after-hour releases with minimum disruptions; Database and client files backups; Disaster Recovery.

Get in touch - we’d love to hear from you

A Case Management Solution which simplifies usability for your Staff and enhances Client experience.