99.9% Uptime backed by 24x5 Support, Enabling Anywhere Anytime Access
CARMIS ensures continuity of your agency’s operations through best in class software maintenance, support, detailed documentation and opportunities for ongoing staff training
CARMIS annual subscription comes with initial implementation, setup and configuration including agency’s branding on reports, CARMIS Smart Forms and Integrations
Knowledge Base, Training
Online training provided at initial implementation (Train the trainer for Enterprise packs). Webinars are available for new staff. Users also get access to our online and continuously evolving knowledge base.
Support Helpdesk desk for tiered telephone and email support to the staff with remote diagnosis; ensuring business continuity.
Periodic agency consultations and collaboration with customer agencies for CARMIS roadmap, enhancements and business needs.
Ongoing Software Maintenance
Free periodic technical updates and upgrades, releases and patches due to change in Funder requirements; Changes and Enhancements on forms and reports from Funders; after-hour releases with minimum disruptions; Database and client files backups; Disaster Recovery.
Agency can store information on multiple types of users in CARMIS – like full-time employees, part-time employees, volunteers, ex-employees etc. CARMIS will only identify those users who have an associated license key as the licensed users. Example: An agency has 5 users in CARMIS – Jane, Jenny, Joe, Sandy and Tim; but only Jenny, Sandy and Tim have the CARMIS license keys. CARMIS will count 3 licensed users for licensing purposes.
In a situation where a staff member leaves the agency, who was also a CARMIS licensed user, you can deactivate the user’s account within CARMIS. This will make that user’s license available to be assigned to a new staff member. A CARMIS user-license is not attached to the user account permanently.
Absolutely. If you have an active contract of CARMIS, you can add licenses in the middle of the contract period. The licenses will be costed at the contracted rate, and prorated to the end-date of the ongoing contract period.
Example: You have an ongoing contract for 10 users from August to July, and would like to add 1 more license in the beginning of March. Cost for the new licensing will be calculated for 5 months (March to July).
You can buy a small quantity of additional licenses and assign them to the currently active users from your pool of seasonal users (like volunteers, casual workers etc.). When such a seasonal user is expected to become dormant with the agency, their CARMIS license can be easily reassigned to another active seasonal user.
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A Case Management Solution which simplifies usability for your Staff and enhances Client experience.