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How to record non-client services

Some organizations will have tasks performed by staff members that do not relate to any particular client. This article will describe how you can record these types of services.

How to Add a Indirect Service Note

Step 1: Using the sidebar on the left side, navigate to Client > Indirect Service Notes (430).

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Once clicked, a grid may appear, please select a pre-existing indirect service notes.

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If no grid appears, it means the client does not have any existing non-client notes. To learn how to add non-client notes, click here.

Step 2: Once you have selected a pre-existing non-client case note, it will open the Indirect Service Notes window, as shown below:

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Click the Add button from the toolbar.

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Step 3: You can now begin entering information about the indirect service performed.

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Step 4: Once all changes have been completed, click Save. Note: Cancelling or exiting without saving will discard all changes.
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How to Search for a Indirect Service Note

Please Note: If you have not created any non-client case notes yet, the search feature will not return any results. You will need to add non-client case notes first. To learn how to do this, click here. Once added, you can follow the steps outlined below:

Step 1: When you are in Non-Client Notes (430) form, click 'View All Notes' button located at the bottom left of the window.

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Step 2: Once clicked, you will see a list of pre-existing non-client case notes. Double click on your desired choice to view the case note.

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How to Update a Indirect Service Note

Please Note: If you have not created any indirect service notes yet, the update feature will not return any results. You will need to add notes first. To learn how to do this, click here. Once added, you can follow the steps outlined below:

Step 1: After navigating to the Indirect Service Notes (430) form, from the grid view, double-click on the case note you would like to edit.

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This will open the case note.
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Step 2: Click the 'Update' button located on the top tool bar to make your changes on the case note.

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Step 3: Once you have made your changes, click Save.
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Generate A Report - Non-client Services

You can run a report on non-client case notes. To do this please follow the steps below:

Step 1: In Indirect Service Notes (430) form, click the bottom left button 'Run Report'.

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Once clicked, a new window will open, this is the 932 - Activities Performed - Non-clients Services window.

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Step 2: Select the Activity Dates and select the staff member you would like to run the report on. 

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Step 3: Once you have set the what data you would like to see from the report. Click on the 'Show Report' button located at the bottom left of the window. 

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Frequently Asked Questions (FAQs)

How can I add more activities to choose from?
CARMIS administrators can add more activities via the Agency Activities (156) form. The new activity would need to fall under 'Applicable For' field and select 'Indirect/Administrative' option from the dropdown.

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