"The transition and training phase was exceptionally well-supported. The CARMIS team provided intensive onboarding assistance, ensuring our staff felt confident in using the platform. Their support desk continues to be highly responsive, answering questions promptly and helping us adapt the system to our workflows.
Mikaela Torres
Executive Director, CVIMS
It is with great pleasure that we share our positive experience with CARMIS, a case management system we recently adopted at the Central Vancouver Island Multicultural Society (CVIMS).
From the beginning, it was clear that CARMIS is designed with service providers in mind. It allows us to track both individual and group services efficiently, while maintaining detailed client profiles that include demographics, immigration status, and documentation.
The ability for multiple team members to access and update shared records has helped reduce duplication and improve collaboration across our departments. One of the features we have found especially helpful is how flexible and customizable the system is. CARMIS has been able to tailor its features and reporting to meet the specific needs of each program.
The integration of online registration forms, connected directly from our website into CARMIS, has saved considerable administrative time and made processes like workshop and event registration much more efficient.
The transition and training phase was exceptionally well-supported. The CARMIS team provided intensive onboarding assistance, ensuring our staff felt confident in using the platform. Their support desk continues to be highly responsive, answering questions promptly and helping us adapt the system to our workflows.
They have also been instrumental in helping us customize our data to align with the various reporting requirements of our funders. The platform itself is intuitive and easy to navigate. Pulling reports is straightforward, and entering case notes or client information requires minimal steps, saving time without compromising on detail or accuracy. Above all, we appreciate the collaborative and solution-focused approach of the CARMIS team. They are open to feedback and genuinely committed to helping us succeed.
Rather than saying something cannot be done, they work with us to find practical ways to make it happen. For CVIMS, CARMIS is more than just a database; it feels like a partner that is growing alongside us.
